Terms & Conditions

This website is the property of McCartneys LLP of The Ox Pasture, Overton Road, Ludlow, Shropshire, SY8 4BH registered number OC310186. By using this website you agree that you consent to and are bound by the following terms and conditions:

Disclaimer

McCartneys LLP takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

The description of the properties offered are for information purposes only. The information and descriptions contained herein are not intended to be complete descriptions of all the features. While we endeavour to ensure that the information and description is accurate and up-to-date we cannot guarantee this. Any reliance on the information contained is at your own risk.

While we take every care to ensure that the standard of the website remains high and to maintain the continuity of the website, errors, omissions, interruptions of service and delays may occur at any time. In addition, we make no representations or warranties about the accuracy, completeness, and freedom from viruses, availability, reliability or suitability for any purpose of the information and related graphics published on the website (including all texts, advertisements, links or other items) which may contain technical inaccuracies and typographical errors.

Nothing on this website shall be deemed to constitute financial advice and in the event that you wish to have any such advice, you should contact a financial advisor.

Copyright, Trade Mark and other Intellectual Property Rights

The copyright and all other intellectual property rights in the McCartneys LLP website including all text, graphics, photos, code, files and links belong to McCartneys LLP and the McCartneys LLP website may not be reproduced, transmitted or stored in whole or in part without McCartneys LLP’s prior written consent. However, you may print out, save or download individual selections for your own personal, private and non-commercial use.

Applicable Law

Any disputes arising from the use of this website shall at all times be governed by the laws of England and Wales and the parties shall submit to the exclusive jurisdiction of the English Courts.

Force Majeure

We shall not be liable to you for any breach of conditions of use or any failure to provide or delay in us providing our services through our website resulting from any event or circumstance beyond our reasonable control including (without limitation) strikes, lock-outs and other industrial disputes, break-down of systems or network access, fire, explosion or accident failure of any third party telecommunications or service provider.

Account registration

When you register with us you are stating that you are eighteen [18] years of age or over.

You agree that any information you provide to us about yourself upon registration or at any other time will be true, accurate and complete and that you will ensure that this information is kept accurate and up-to-date at all times.  Details of the information that we collect and how this is used is contained within our  Privacy Policy.

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of the McCartneys LLP website:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us.

Our Cookies Policy, which sets out the way in which we use Cookies on the McCartneys LLP website.

Dispute Resolution

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible to the manager/partner of the office with which you are dealing with.

1.    Once we have received your written summary of the complaint, we will acknowledge receipt within three working days enclosing a copy of this procedure.

2.    We will then investigate your complaint. This will normally be dealt with by the office manager/partner who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement.

3.    If you feel at this stage that your complaint has not been satisfactorily answered you may refer your case to our designated complaints handler:

Mrs Patrina Davies
McCartneys LLP, The Ox Pasture, Overton Road, Ludlow SY8 4AA,
Tel: 01584 872251
Email: patrina.davies@mccartneys.co.uk

4.    We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

5.    We aim to ensure all complaints are resolved via our in-house complaints procedure outlined above.  However, if you are not satisfied and wish to pursue this matter further then the following alternative dispute resolutions services are available to you.

Private Individual                                         Business to Business
The Property Ombudsman                         RICS Dispute Resolution Service (DRS)
Milford House                                               Surveyor Court
43-55 Milford Street                                    Westwood Way
Sailsbuy                                                          Coventry
Wiltshire                                                        CV4 8JE
SP1 2BP                                                          Tel: 020 73343806
Tel: 01722 333 306                                      Email: drs@rics.org
E-mail: admin@tpos.co.uk
www.tpos.co.uk

Please note: You will need to submit your complaint to the Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for independent review.

RICS Client Money Protection Scheme

Client Money Protection certificate

How to contact McCartneys LLP

We welcome your views. If you would like to contact us with any queries or comments please send an e-mail to webfeedback@mccartneys.co.uk.