Kidderminster

Zoe, based and raised in Worcestershire, brings with her a wealth of knowledge and experience in a successful multi-faceted business. Her estate agency career began at Phipps & Pritchard in 2003. She has a deep understanding of the local market and has grown the catchment of the office which sees us working through Wyre Forest, Worcestershire, West Midlands and beyond. Zoe is driven to achieve the best outcomes for her clients and her passion for both property coupled with exceptional customer service really is an excellent fit with the companies core values. She is a Fellow of the National Association of Estate Agents (FNAEA) and is accredited with the Diploma in Residential Estate Agency (DipREA). Zoe heads the Kidderminster Office which operates both residential sales & lettings where her team have won the British Property Gold Award for our local area 2021, 2023 and 2024. We have won awards in both sales and lettings. In her spare time Zoe enjoys walking, entertaining and of course imparts her love for retail therapy on her family.

Gemma joined our team in June 2004 and has over 20 years’ experience. Gemma has moved through the ranks with Phipps and Pritchard from a Receptionist, Assistant Lettings Manager, Lettings Manager and now becoming Senior Lettings Manager. Gemma has certainly grown with the company and really enjoys overseeing the department and working with an outstanding team. Gemma enjoys her day to day involvement with her clients. She is a family girl who very much enjoys spending time with her husband and her two children. Outside of her busy work and personal life, she always manages to find time to spend with friends socialising and bring joy and laughter to anyone she crosses paths with.

Melanie started her career in Estate Agency in Shropshire 1999 as a weekend Sales Negotiator.  She managed to work her way up the ladder within various independent and corporate agents, covering Marketing, Land & New Homes, Management & valuing. Having relocated from Shropshire in 2001 Melanie has enjoyed living in Wyre Forest and has now found herself becoming a football mom! When she has any spare time, she enjoys playing netball, cycling, walking the family dog, Teddy. She loves visiting different cities with her partner Richard. She also enjoys watching live music and the odd series of Love Island and Married at first sight!

Tom joined our team in 2012 in the capacity of an Inventory Clerk. Over time, he advanced his career and assumed the role of MARLALettings Manager in March 2019. Tom’s responsibilities encompass overseeing a dedicated client portfolio, conducting property inspections, managing inventories, facilitating final check-outs, and performing rental valuations, all while prioritizing top-tier service delivery to his clientele. Beyond his professional pursuits, Tom indulges in various outdoor activities during his leisure time, including hiking, paddle boarding, climbing, running, and camping.

Reiss graduated from Oxford Brookes university in May 2023 with a BA Hons degree in Planning and property development. He subsequently joined our team in 2023 working within the Lettings department. Reiss manages a Property portfolio covering rental properties within Wyre Forest, West Midlands, Worcestershire and beyond. Outside work Reiss enjoys a wealth of sporting activities such as football, rugby and rowing. Reiss’ interests also extend to the love of cars, Top Gear and is fanatical about his retro sneaker collection.

Chloe joined in 2021 in the heights of the crazy market and was truly thrown in the deep end having never worked in Property previously. She quickly immersed herself in her responsibilities as a Sales Negotiator, bringing with her exceptional customer service skills and her ability to juggle various tasks seamlessly. Her roles include covering the reception, managing the viewing representatives diaries, booking viewings, buyers visits and arranging the market appraisals and instruction appointments for the listers. Chloe will follow up with the viewers to gain feedback and will be one of the team you speak to when negotiating offers on our properties. With a keen focus on building strong relationships, Chloe maintains open communication with both vendors and buyers, fostering trust and understanding. Chloe is currently undertaking her NAEA level 3 in Residential Sales which just shows her dedication to progressing her role in property and within Phipps and Pritchard. In her free time Chloe enjoys spending time with friends and family, watching live music and enjoying the odd cocktail or 2!

Originally from Cape Town, South Africa, Annere is now based in the UK where she now works as a Receptionist and Administrator within the property sector. With a strong focus on organisation, efficiency, and client care, she prides herself on creating a welcoming and professional environment for clients and colleagues alike. She believes first impressions matter, and strives to ensure every interaction is positive, smooth, and handled with attention to detail. Family is at the heart of everything she does. She is a proud wife and mum to a wonderful daughter, and values building genuine connections both personally and professionally. She has a passion for bringing people together, spreading positivity, and of course enjoying a good South African braai whenever she can.

Chloe joined Phipps and Pritchard as a Sales Negotiator at the beginning of 2026, having never worked in the industry before, she brings fresh ideas and a positive approach to an exciting new chapter in the property industry. Previously, she worked as a Customer Service Manager at a local leisure centre and is also a qualified lifeguard and swimming teacher. Outside of work, Chloe enjoys exploring different parts of the world, with her favourite destination being Orlando, Florida, and she values spending quality time with family and friends.